Refund policy
Return & Refund Policy
Welcome to HavelynPk. We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
Items returned without prior communication may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Gift cards
- Used, damaged, or washed products
- Customized or personalized items (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used during purchase.
Please note that shipping charges are non-refundable unless the item received was damaged or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:
Email: havelynpk@gmail.com
Damaged or Incorrect Orders
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can resolve the issue quickly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective item sent).
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
Order Cancellation
Orders can only be canceled within 12 hours of placing the order. After this period, orders may already be processed or shipped.
Contact Us
If you have any questions about our Return & Refund Policy, you can contact us at:
Store Name: HavelynPk
Website: www.havelynepk.shop
Email: havelynpk@gmail.com